Shipping and Returns
Shipping
All of our products are made to order: each lamp is 3D printed specially for you.
Production usually takes 1 to 3 days from the order date, after which they are shipped.
- Croatia: 2 – 5 business days.
- 10-15 business days within Europe.
If you have a question about a specific order, don’t hesitate to reach out at info@lenilume.com.
Cancelation
You may cancel your order at any time until the point we have shipped your order. To cancel your order, please send us a clear request to info@lenilume.com.
Returns
Once we have delivered your order, you have 14 days to change your mind about your purchase. To exercise your right of withdrawal, please send a clear message to info@lenilume.com.
If you would like to change your order, you need to return the purchased product and place a new order for the product you want instead.
Please make sure to include all elements of the product and carefully pack the product in the original box to better protect the product from damage during transport.
You are responsible for the costs of the return shipping.
Defects
If you discover any clear damage to the packaging upon receipt of delivery, please report this to the shipping provider immediately. If you have received the incorrect product from us or if the product itself is damaged, please contact us by sending an email to info@lenilume.com.